Menu
Housing & Communities Planning for the Future Death & Estates Health Older Adults Consumer Protection Non-Profit Organizations & Charities Debts & Credit Government Agencies Courts & Legal Systems Crimes & Fines Victims Legal Information for Teachers Legal Information for Newcomers Family Law Saskatchewan About PLEA Contact Us Search

Door-to-Door Sales

Special consumer protections apply to sales made by what are called direct sellers. A direct seller is a person who goes from house-to-house selling, offering to sell or accepting orders for the sale of goods and services.

Some direct sellers are not covered by The Direct Sellers Act and its protections. Door-to-door sales by a farmer, commercial fisherman or a merchant having a retail store are not covered. The Act also does not apply to the sale of newspapers, fuel, dairy products or bakery goods, or fundraising activities (such as youth groups selling chocolate covered almonds).

Protections cover things like contract requirements, down payments, and cancellation rights. Although the law offers these protections, they may not help if the seller has taken your money and cannot be found.

A direct sale includes sales made by agents on your door step, telephone solicitors and in-home presentations. An example of in-home presentations is a home "party" or "information session" where people gather to hear a sales pitch and - the seller hopes - order the goods.

One way to avoid potential trouble is to only buy from licensed sellers. Direct sellers who are covered by these laws must be licensed. When a door-to-door sales person comes to your door, ask to see their credentials. You can also call the Consumer Protection Division at 1-877-880-5550 to check whether they are licensed.

  • Do not sign agreements on impulse or just to get rid of a sales agent.
  • Take some time to think about your decision. No reputable seller will object to coming back another time.
  • Do not pay for goods not in your possession. It may be difficult or impossible to get your money back if the sales agent is a fraud or has left the province.
  • If you suspect the possibility of fraud, order C.O.D. ("cash on delivery"), so that you have to pay for the goods only if you receive them. At the very least pay with a post-dated cheque so you will have time to stop the payment if the goods do not arrive as promised.

You can report a direct seller who is not complying with the rules to the Consumer Protection Division by emailing consumerprotection@gov.sk.ca.

How helpful was this article? *

PLEA can provide you with information to help you understand many legal matters you, a family member or friend may be facing.

Have a question?

ASK US We're here to help.

Housing & Communities

Planning for the Future

Death & Estates

Health

Older Adults

Consumer Protection

Non-Profit Organizations & Charities

Debts & Credit

Courts & Legal System

Government Agencies

Crimes & Fines

Victims

About PLEA

PLEA gratefully acknowledges our primary core funder the Law Foundation of Saskatchewan for their continuing and generous support of our organization.