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Making an ORT Claim

A tenant or a landlord can apply for an order from the Office of Residential Tenancies (ORT) to resolve a dispute.

To apply for an order:

  • The landlord or tenant applies in writing and pays an application fee. Most claims have a $50 filing fee. The person applying for an order is called the applicant.
  • The ORT provides the applicant with a notice of hearing. The notice will indicate the time and place of the hearing.
  • The applicant must complete the hearing notice, adding any additional claims, so that the other party will know what the applicant is claiming and what they want.
  • The applicant must provide a copy of the completed hearing notice to the other party or parties along with any evidence that will be used to support the claim.

Additional information about service, evidence and preparing for a hearing is available from the ORT.

The applicant must give copies of the completed notice of hearing to all persons involved. Instructions regarding serving the notice of hearing are on the back of the notice of hearing. It is important to make sure all the people involved know about the hearing. If a party did not know about the hearing they can ask for another hearing even if an order has already been made.

There are different forms for different types of claims and the orders that are being requested.

Tenant Claims

  • Tenants applying for a return of a security deposit must use Form 12.
  • Tenants making a claim for anything other than the return of a security deposit must use Form 9.
  • Tenants disputing a landlord’s claim on a security deposit must complete the dispute section of the claim of Form Form 13/14 provided to them.

Landlord Claims

  • Landlords applying to change rental agreement, facilities or services etc. must use Form 9d.
  • Landlords applying to take possession after notice to vacate must use Form 9a.
  • Landlords applying to take immediate possession without notice must use Form 9b.
  • Landlords making a claim against a security deposit must use Form 13/14.
  • Landlords making a claim for monetary compensation must use Form 9c.
  • Landlords applying to dispose of abandoned property must use Form 2.

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